Last updated: July 22, 2026 · Lumos is operated by Aligned Order, Vancouver, British Columbia, Canada.
The most important part, up front: Lumos is an AI companion and coaching tool. It is not a therapist, physician, or licensed professional of any kind, it does not provide medical, psychological, legal, or financial advice, and it is not an emergency service. If you are in crisis or thinking about harming yourself or others, call or text 9-8-8 (Canada & US, free, 24/7), contact your local emergency number, or visit findahelpline.com.
By creating an account or using Lumos ("the Service"), you agree to these Terms of Service and this Privacy Policy (together, "the Terms"). If you do not agree, do not use the Service.
You must be at least 18 years old to use Lumos. By creating an account you confirm that you are 18 or older and legally able to enter this agreement.
Lumos is an artificial-intelligence conversation companion designed for everyday reflection, emotional awareness, habit-building, and self-directed personal growth. It is not, and does not substitute for, therapy, counselling, psychiatry, medicine, crisis intervention, or any regulated professional service. No professional–client relationship of any kind is created by using the Service. Lumos will always identify itself as an AI.
AI-generated responses can be incomplete, inaccurate, or inappropriate for your situation. You are responsible for your own decisions and actions. Where a response touches on health, legal, financial, or other consequential matters, verify it independently and consult a qualified professional.
You agree not to use Lumos to: seek or facilitate anything illegal or harmful to any person (including fraud, violence, stalking, harassment, hacking, or the acquisition of weapons or illicit substances); attempt to manipulate, jailbreak, or misuse the AI; probe or disrupt the Service's security; impersonate others; or infringe anyone's rights. We may suspend or terminate accounts that violate these Terms, and where required or appropriate, we may report unlawful activity to authorities.
We collect: your account details (name, email, a securely hashed password), your conversations with Lumos, and AI-generated summaries and profile notes derived from those conversations (this is how Lumos "remembers" you). We use this data solely to operate and improve the Service and your experience in it.
Conversations are private and never sold. We do not sell, rent, or share your conversations or personal data for advertising or with data brokers — ever. Conversations may be reviewed by our team only if flagged by our automated safety systems for potential misuse or safety concerns, or where the law requires it.
Service providers. To run Lumos we use trusted processors that handle data on our behalf: Anthropic (AI responses), Netlify (hosting and serverless functions), and Google (data storage). Your conversations are processed by these providers under their respective terms; we do not permit them to use your data for their own advertising purposes.
Your rights. You may delete your account and all associated data at any time using "Delete my data" inside the app — this permanently removes your account, conversations, memories, and profile from our records. You may also contact us (below) to access or correct your information. We comply with the Personal Information Protection Act (British Columbia) and Canada's PIPEDA.
Retention. We keep your data while your account is active. If you delete your account, the data is removed from our live records; residual copies in backups are purged in the ordinary course.
Automated systems screen conversations for indications that the Service is being used to plan or facilitate crime or harm. Flagged content — and only flagged content — may be reviewed by authorized team members. Crisis-related keywords trigger the display of support resources; Lumos does not contact anyone on your behalf.
You are responsible for safeguarding your login credentials and for activity under your account. The Service currently includes a free daily conversation allowance; we may introduce, change, or discontinue free and paid tiers, features, or allowances at any time. Any paid features will be clearly presented before purchase.
The Service, including its design, branding, software, and AI personas, is owned by Aligned Order and protected by law. You retain rights in the content of the messages you write. You grant us a limited licence to process your content as needed to operate the Service as described in these Terms.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted availability. Your use of the Service is at your own discretion and risk.
To the maximum extent permitted by law, Aligned Order, its owners, employees, and partners will not be liable for any indirect, incidental, consequential, special, or exemplary damages, or for any loss of data, profits, or goodwill, arising from or related to your use of the Service. To the maximum extent permitted by law, our total aggregate liability for any claim relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim or CAD $50. Some jurisdictions do not allow certain limitations, in which case they apply to the fullest extent permitted.
You agree to indemnify and hold harmless Aligned Order from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service or violation of these Terms.
You may stop using the Service and delete your data at any time. We may suspend or terminate access for violations of these Terms or to protect the Service and its users. Sections that by their nature should survive termination (including 9–11) survive.
We may update these Terms from time to time. The "Last updated" date above reflects the current version; material changes will be communicated in the app. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein. Disputes will be resolved in the courts of British Columbia.
Aligned Order · Vancouver, BC, Canada · alignedorder@gmail.com